Frequently Asked Questions

HomeFrequently Asked Questions

Discover the history of our local business and learn more about our key services.

Whether you want to upgrade your space with versatile luxury vinyl plank, classic hardwood, or sturdy tile, our team at Heritage Flooring is here to offer the high-quality solutions you deserve. For over 40 years, our experienced team has been helping local property owners find the ideal flooring materials to fit their needs, style preferences, and budget, and we’d be delighted to assist you as well. If you’d like to learn more about our company and services, please check out our responses to these common questions.

HIDDEN
What core services do you offer?

We’re proud to be a full-service flooring company providing high-quality flooring sales, professional installation, and hardwood flooring refinishing services. We serve residential and commercial clients alike throughout the community. We also have a showroom (by appointment only) where you can browse in person!

Do you offer free estimates for new flooring projects?

Absolutely! For a free, no-obligation flooring estimate, simply give us a call or fill out the contact form on our website. We’ll arrange a time to assess your space, take measurements, and provide you with an honest, accurate quote for our services.

How can I visit your showroom?

To ensure every client receives personalized attention, our showroom operates by appointment only. If you’d like to see what we have in store, please reach out to us to arrange a 1:1 appointment with our owner to discuss your project, browse samples, and get expert design advice tailored to your budget.

Why should I choose your company over a big-box store?

Unlike large retailers, we offer personalized service, direct owner involvement, and superior craftsmanship. We bring over four decades experience to every job, work with premium materials, maintain transparent pricing, and prioritize long-term customer relationships over quick sales.

What hardwood flooring brands and options do you offer?

We carry premium solid and engineered hardwood options from leading manufacturers such as Somerset, Mohawk, Bruce, and Palmetto Road. Whether you prefer classic oak, hickory, or modern wider-plank engineered styles, we have options to fit your taste.

Do you offer hardwood floor sanding, staining, and refinishing?

Yes. If your existing solid hardwood floors are scratched, faded, or worn, our restoration team can sand, stain, and refinish them. We can restore their original luster or update them with a completely new custom stain color to match your updated home decor.

How long does a hardwood refinishing or replacement project usually take?

Project timelines vary based on square footage and room layout. During your initial consultation, we will provide a clear, step-by-step timeline so you know exactly what to expect.

Can solid or engineered hardwood floors handle homes with pets and kids?

Yes, especially with modern factory finishes or high-durability engineered hardwoods. However, if your home has high traffic or large pets, we can guide you toward harder wood species or suggest high-grade LVP as an ultra-durable, scratch-resistant alternative.

What are the main advantages of Luxury Vinyl Plank (LVP) flooring?

LVP is one of our most popular choices because it is 100% waterproof, highly scratch-resistant, easy to clean, and budget-friendly. It convincingly mimics the look and texture of real hardwood while offering superior resilience against spills, moisture, and pet paws.

How does LVP differ from laminate flooring?

While both are exceptionally durable and cost-effective alternatives to hardwood, LVP is completely waterproof, making it ideal for moisture-prone areas like kitchens, bathrooms, basements, and mudrooms. Modern laminate flooring offers extreme scratch resistance and realistic wood texture, making it a great fit for living rooms, bedrooms, and dining spaces.

What brands of LVP and laminate do you carry?

We source high-grade vinyl and laminate products from industry leaders like MetroFlor, Green Touch, Mohawk, and Palmetto Road to guarantee realistic finishes, strong wear layers, and lasting performance.

How should I clean and maintain LVP or laminate floors?

Both flooring options have low maintenance requirements. Simply sweep or dust-mop frequently to remove dirt and grit. For deeper cleaning, use a damp microfiber mop with a pH-neutral cleaner specifically formulated for vinyl or laminate. Avoid harsh chemicals, wax products, or soaking wet mops.

What types of carpet do you sell and install?

We supply a comprehensive range of residential and commercial carpets—from soft, plush cut-piles for bedrooms to stain-resistant Berber and low-pile commercial options.

Do you offer custom tile flooring installation for kitchens and bathrooms?

Yes! We install durable ceramic, porcelain, and natural stone tile. Tile is an excellent choice for wet or high-use areas like entryways, laundry rooms, kitchens, and master bathrooms due to its water resistance and longevity.

How should I prepare my home prior to installation day?

Before our installation crew arrives, please clear off countertops and remove small breakable items, wall decor, and electronics from the work area. We’ll go over any specific prep requirements during your pre-installation walkthrough.